Fortune Star International Co., Ltd ("we", "us", "our") respects your privacy. This Privacy Policy describes how we collect, use, store and disclose information when you visit our website and submit inquiries to us.
1. Information we collect
- Inquiry data: name, company, email, phone, country, message, and the product items you add to the inquiry list.
- Account data (admin only): email address, hashed login codes and role.
- Technical data: IP address, browser type, pages visited and timestamps for security and analytics.
2. How we use your information
- To respond to your inquiry, prepare quotations and arrange deliveries.
- To send order updates, shipping notifications and (with your consent) marketing emails.
- To improve our website, prevent abuse and comply with applicable laws.
3. Sharing your information
We do not sell or rent your personal data. We share information only with: (a) our logistics, customs and payment partners as needed to fulfil orders; (b) service providers (email delivery, web hosting) under confidentiality obligations; (c) public authorities when required by law.
4. Cookies
We use essential cookies for session, language and theme preferences. We do not use third-party advertising trackers. Your browser settings allow you to refuse cookies.
5. Data retention
Inquiry records are kept for up to five years for tax and trade compliance. Web logs are retained for 90 days. You may request deletion at any time, subject to legal retention obligations.
6. International transfers
Our servers are located in Singapore. Where you contact us from outside Singapore, your information will be transferred to and processed in Singapore. We apply industry-standard safeguards (TLS, encryption at rest, access control).
7. Your rights
Depending on your jurisdiction, you may have the right to access, correct, delete or restrict the processing of your personal data, and to lodge a complaint with a supervisory authority. To exercise these rights, contact us at the address below.
8. Contact us
Fortune Star International Co., Ltd
Email: privacy@fortunestarsh.com
Address: Huangpu, Shanghai, China